Information about your Micrologic Services and our response to Coronavirus (COVID-19)
We know how important reliable service is to you, now more than ever. We are taking a number of steps to ensure you remain connected to your Micrologic services, amid the growing concern about Coronavirus.
We continue to monitor guidance from the Centers for Disease Control (CDC) and other public health officials along with local market conditions and will continue to update information here.
How will the Micrologic network handle so many people coming online to work and complete classwork from home?
We engineer our network capacity to handle spikes and shifts in usage patterns, and we continuously test, monitor, and enhance our systems and network to ensure they are ready to support customer usage as needed. Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. Our network is engineered, tested and monitored to withstand heavy traffic.
We are micro monitoring network usage and watching the load on the network nationally and locally. So far we have seen some shift in usage patterns toward more daytime usage in areas that have moved to a work from home environment, but the overall peaks are still well within our network capability.
Keeping Micrologic’s Lobby Safe
Will the Micrologic lobby be in operation?
We have closed our Micrologic lobby to the public. However, our essential staff remains to provide support to keep you connected to your Internet, home phone, security, and data services. We’ve installed a payment box outside our door at 1120 Old Elkins Rd, Buckhannon, WV 26201 for any drop off’s you may need to do.
Are technicians still making appointment visits?
We are encouraging customers to troubleshoot their services over the phone with our technicians and support team at this time. Effective September 1, 2020, our technicians will now enter your residence to install or manage your internet service adhering to CDC protocols and social distancing guidelines. We are focused on the quality of your Micrologic services and remain available to repair anything to ensure that you can connect to the things that matter most to you.
What about commercial or business service?
For their health and safety as well as yours, our technicians will ask you the following questions before entering your business. Is anyone there…
Under quarantine for the Coronavirus?
Experiencing flu-like symptoms?
Been exposed to someone with the Coronavirus or flu-like symptoms over the last 14 days?
If the answer to any of those questions is yes, we ask that you reschedule for everyone’s safety.
How do I reschedule, cancel, or schedule an appointment?
You can call 304-472-4596 or 866-3WLogic any time to reschedule or cancel an existing appointment for any service. If you have a scheduled installation, we will keep your paperwork on file and reschedule once we can.
How far out can I reschedule my appointment?
Appointments are available for several weeks in advance to meet your needs.
How far in advance do I need to cancel an appointment?
While we usually prefer 24-hour’s notice, same-day cancellations are perfectly fine at this time.
How can I find out if there’s an outage or service interruption happening near me?
There can be a number of reasons why we might experience a network event, including weather, local construction, etc. We have teams who work around the clock locally to monitor our network and address any issues, many times before they impact our customers. To check for local outages, watch our Facebook Page.